Our technological infrastructure management services aim to ensure continuity, stability, capacity and performance and, in this way, to reassure our clients that all the elements that make up their technological infrastructure will work reliably.
We seek to provide a comprehensive solution with high quality standards based on our team’s capacity, experience and relationship with our suppliers.
Cloud Services
The new computing paradigm is oriented to the implementation of cloud services.
We accompany our clients throughout the process, from the provider selection, based on requirements and costs, and services migration to the cloud to post-implementation support, including those stages that we consider important, such as training involved employees, generating the necessary documentation, acting as an interface between the client and the cloud service provider, etc. In this way, we provide a turnkey solution so that our clients need only to take care of their business.
Security
Information security is an essential aspect of IT for companies of any type and size. It is about protecting the data against unauthorized access and preserve them from possible corruption.
As described in the Services Management section, security must take into account people, processes and technology, and security policies must be consistent with the company processes and, in turn, ensure data confidentiality and integrity.
Our Security service aims to know our clients’ current situation and, based on the findings and the available budget, to offer various improvement plans, training, audits, etc.
In order to fulfill our objectives, we have strategic alliances with the main security appliances manufacturers as well as highly qualified personnel to do the job.
Monitoring
Monitoring of both servers and services is one of the most important factors in technological infrastructure management. It allows to visualize the general state of networks, equipment, links, etc. Additionally, it enables the detection of early problems like full disk alerts, lack of resources, undesirable behaviors and other deviations.
Good monitoring allows for:
- Cost reduction
- Drawback prediction
- Detection of anomalous behavior
- Instant reports
Services Management
Our Services Management aims to correctly integrate People, Processes and Technology.
Nowadays, the vast majority of companies need technology to comply with their processes, which vary depending on each company, and they also need people. For this reason, we believe that there must be a synergy between these three elements (People – Processes – Technology). A technological solution must adapt itself to company processes, as well as to the people who are part of it. Thus, we aim to increase efficiency, align said processes to the technological infrastructure and reduce risks, among other factors.
In accordance with this premise, we provide thorough Services Management with our focus on technology services, but always taking into account the processes as well as the people we support.
Help Desk
Maintaining a support department within a company for the incidents that its terminals or computer equipment may present at any given moment, in most cases, is not profitable. That’s why we offer our computer assistance service for users, provided by specialists outside of the company but who solve problems when they arise, which proves to be a more effective and economical solution.
Our specialized Help Desk analyzes, designs, develops, implements and manages the service adapting your requirements to the needs and expectations according to the business nature. We offer remote support and monitoring throughout the year, 24 hours a day or during the schedule your business needs.
Business Continuity
Business Continuity is a service that aims to anticipate and prevent the appearance of unpredictable situations or events, such as computer attacks, fires, natural disasters, etc.
This service has different phases in order for it to be provided effectively:
- Tests and maintenance: Plan tests are carried out to ensure proper operation as well as the permanent updating of the plans based on business processes evolution.
- Evaluation and risk analysis: Costs that an interruption of the business processes would entail are analyzed.
- Selection of an appropriate strategy: Based on the evaluation and analysis of the previous step, the priorities and strategies to be followed are established.
- Plan development: The plan, which will have different procedures for the different possible external scenarios, is designed.